Terms of Service
Last updated: 12 October 2026.
1. About us and these terms
Brooke Odun Ltd, trading as Brooke Odun John, company number 16437525, registered office Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom. Email: hello@brookeodunjohn.com. Website: www.brookeodunjohn.com.
These Terms govern use of our website and purchases of our goods, coaching, personal training, nutrition and fitness plans, wellness content, consultations, digital resources, testing kits and other offerings. Our offerings include F3 Fitness Coaching, Nutrition Coaching, The Complete Transformation, Virtual Personal Training, In-Person Personal Training, The Milestone Edit (The Bridal Edit, The Postnatal Edit and The Performance Edit), Gut Health Optimisation, and GutMapDx and DNAMap testing kits.
Specific product descriptions, booking confirmations, our Refunds, Shipping & Returns Policy, our Booking & Cancellation Policy and our Health Disclaimer also apply. Where a mandatory consumer right conflicts with these Terms, that right prevails. We may update these Terms prospectively; the terms supplied when you order generally govern that order.
2. Eligibility, bookings and contract formation
Our personalised coaching, personal training, health-related services and testing services are intended for customers aged 18 or over. Other products may have separate age restrictions. You must provide accurate booking, delivery and health-screening information.
Website listings are invitations to order; a contract forms when we accept an order or booking, usually by written confirmation. We may decline a request where safety, capacity, legal or suitability concerns arise, and will deal fairly with any payment already taken.
3. Important health and medical disclaimer
All content, programmes, products, resources and services are offered for general educational, informational, recreational and personal wellbeing purposes. Brooke Odun John is not a doctor, registered dietitian, physiotherapist, psychologist or other regulated healthcare professional. Our offerings are not medical or clinical healthcare services and do not constitute medical advice, diagnosis, treatment or prescription.
You must consult your GP or another appropriately qualified healthcare professional before starting or changing exercise, training, nutrition, meal plans, supplements or fasting, or acting on gut health, genetic testing or other health-related information. This is especially important if you have medical conditions, injuries, allergies, prescribed medication, a history of disordered eating, or are pregnant, breastfeeding or recently postnatal. Do not stop prescribed treatment or delay seeking medical advice based on our content.
Participation is voluntary and exercise, dietary changes, supplements and fasting can involve injury or other health risks. Stop activity if you experience pain, faintness, dizziness, unusual breathlessness or concerning symptoms and seek appropriate care. We may refuse or pause participation where we reasonably believe it unsafe. Please also read our full Health Disclaimer.
4. Health screening and your responsibilities
Before participating you must disclose relevant health information accurately, keep it updated, obtain appropriate medical clearance and follow reasonable safety instructions. You are responsible for exercising in a safe environment, using suitable equipment, maintaining hydration and adjusting intensity to your abilities. We cannot guarantee that a programme will be suitable for an undisclosed medical condition. We will process sensitive information in accordance with our Privacy Policy and applicable law.
5. Coaching, the F5 Method and outcomes
Our F5 Method incorporates Faith, Fuel, Fitness, Function and Female. Faith-based materials may include Christian perspectives and are offered as personal development content, not professional mental-health or spiritual counselling. Fitness, nutrition and wellbeing recommendations are personalised only to the extent described in the purchased service and information supplied by the client.
Results differ by person. No particular weight change, muscle gain, health improvement, fertility outcome, performance outcome, appearance, competition result or other transformation is promised. Testimonials and images illustrate individual experiences, not typical or guaranteed results.
6. Nutrition, meal plans and supplements
Nutrition guidance, suggested menus, calorie and macronutrient targets, recipes and shopping lists are educational tools, not clinical dietary treatment. Nutritional estimates may vary. Clients must check ingredients, allergens, food labels, preparation and storage and consult a healthcare professional before major dietary changes. We do not provide treatment for eating disorders or medical nutrition therapy. Supplements should be used only as labelled and after checking suitability and interactions with a clinician or pharmacist.
7. Gut health, genetic testing and results coaching
GutMapDx and DNAMap Female Fertility kits and any other tests may be provided or analysed by independent third-party laboratories. Sample collection, return, processing times, invalid samples and laboratory limitations may be governed by supplier instructions and terms disclosed at purchase. We do not guarantee test accuracy, delivery times outside our control or particular findings.
Testing and any results-coaching session are educational and not diagnostic. A fertility-associated genetic marker is not a diagnosis or prediction of ability to conceive. Take concerning results or symptoms to a qualified clinician. Any separately priced results session, including the advertised £50 session where offered, is subject to its booking terms. We will not share identifiable test results or genetic information for marketing without separate lawful authority.
8. Personalised programme onboarding and delivery
A complimentary discovery call is required before purchase of personalised fitness, nutrition or combined coaching programmes (F3 Fitness Coaching, Nutrition Coaching and The Complete Transformation). After consultation, we may issue a private purchase link. The client must complete requested onboarding, questionnaires and other necessary assessments.
We aim to deliver personalised plans within 10 working days after all required information has been received. A coaching programme starts when the personalised plan is delivered, unless expressly agreed otherwise in writing. Check-ins are weekly for packages that include them. Changes outside the agreed package scope may incur an additional fee with prior agreement.
Complimentary Virtual PT sessions included in a coaching package must be used within that package's coaching term (one month or three months) and cannot be exchanged for cash.
9. Virtual personal training
Virtual PT may be purchased directly at published prices. All new PT clients must complete a complimentary discovery call before their first session; returning clients do not ordinarily need to repeat it. Following purchase, new clients receive instructions to arrange the call. Clients must provide a safe exercise space, suitable equipment and reliable internet. Sessions cannot be guaranteed free of technical interruption; if we cause a material interruption, we will offer an appropriate rescheduling or remedy.
PT package validity begins on the first completed PT session:
- 5 sessions: 60 days
- 10 sessions: 90 days
- 15 sessions: 120 days
- 20 sessions: 150 days
Single-session scheduling and any taster conditions are provided at booking. Validity periods are subject to statutory rights and reasonable adjustments where required by law.
10. PT cancellation, missed sessions and rescheduling
Give at least 24 hours' notice to cancel or reschedule a booked PT session. Timely cancellations may be rebooked within the package validity period, subject to availability. Sessions cancelled with less than 24 hours' notice or missed without notice may be counted as used, except where applicable law requires otherwise or we agree an exception. If we cancel, we will offer rescheduling or an appropriate refund or remedy. This operational notice rule does not remove statutory cooling-off rights. See our Booking & Cancellation Policy for full details.
11. In-person PT and The Milestone Edit
In-Person Personal Training and The Milestone Edit (The Bridal Edit, The Postnatal Edit and The Performance Edit) are offered by enquiry and individual written quotation. Scope, venue, availability, travel costs, deposit, timelines, rescheduling and any third-party arrangements will be set out before payment. Bridal, postnatal, photoshoot, performance and other milestone programmes cannot guarantee an appearance or event outcome. You must comply with venue rules and obtain necessary medical clearance.
12. Digital materials, downloads and intellectual property
Personalised PDF plans, workouts, meal plans, guides, affirmations, videos, downloadable resources and site content are for the purchaser's personal, non-commercial use unless otherwise stated. Copyright, branding and other intellectual property remain with Brooke Odun Ltd or relevant licensors. Do not copy, resell, redistribute, upload publicly, share account access or adapt materials for commercial use without written permission. Statutory rights in defective digital content remain unaffected.
13. Physical products and delivery
Descriptions, availability, estimated dispatch and delivery charges are shown at checkout. We deliver to UK addresses only. Delivery estimates may vary. We will supply goods in accordance with applicable consumer law, including the default delivery requirements where no different period is agreed. Risk in goods passes when you or a nominated person takes physical possession, subject to applicable law. Follow product instructions, expiry dates and storage guidance.
Delivery options, charges, timescales and returns are explained in our Refunds, Shipping & Returns Policy.
14. Prices, payment and order errors
Prices are displayed in GBP unless stated otherwise, with applicable taxes and delivery charges identified before payment. Payments may be processed by Stripe or another secure provider. We may correct obvious pricing or stock errors before accepting an order, in which case we will contact you and offer a choice to proceed at the corrected price or cancel. We do not store complete card numbers. No automatic recurring charge will be made unless separately and clearly agreed.
15. Refunds, returns and cancellation rights
Our separate Refunds, Shipping & Returns Policy forms part of these Terms and sets out statutory cooling-off rights, returns, services, digital content and session rules. We do not ordinarily offer discretionary refunds for personalised coaching after programme preparation has begun, except where we agree an exceptional circumstance or the law requires a remedy. This is not a waiver of statutory cancellation rights or rights for services not performed with reasonable care and skill.
For eligible distance contracts, the usual cooling-off period is 14 days after the service contract is made, or 14 days after receipt of goods, subject to statutory exceptions. If you expressly request a service to start within the cancellation period, we may charge a lawful proportionate amount for services supplied before valid cancellation; full performance may end the cooling-off right only when the legal conditions are met. Digital content supplied immediately may lose its cooling-off right only with the required express consent, acknowledgement and confirmation.
16. Free masterclasses, workshops and speaking
Free online masterclasses and resources are informational. Registration does not create an entitlement to an individual coaching service. We may reasonably change or cancel events, notify registered participants and explain any applicable remedies for paid events. Joining details may be emailed shortly before an event. Event participation does not replace medical advice. Speaking and private engagements are governed by an agreed written proposal or contract.
17. Conduct, access and suspension
You must communicate respectfully, refrain from harassment or misuse of our materials, and not disrupt services or threaten staff or other clients. We may suspend access or end a service for serious misconduct, unlawful behaviour, non-payment or safety concerns, after considering fairness and applicable consumer rights. Any refund or payment adjustment will be assessed under the contract and law.
18. Privacy, progress photographs and marketing
We handle personal information, including health data and potentially genetic information, in accordance with our Privacy Policy and applicable UK data protection law. Health-screening consent and marketing consent are separate from agreement to these Terms. Progress photos are collected only where relevant and lawful. We will not use identifiable client images, health information or testimonials in marketing without separate appropriate permission.
19. Website availability and third-party services
We take reasonable care with website information but cannot promise uninterrupted availability or that external websites, laboratories, payment processors, delivery carriers or video platforms will always operate without interruption. Third-party services may have their own terms. Nothing here reduces rights arising from services for which we remain legally responsible.
20. Website assistant
Our website has an automated chat assistant powered by an artificial intelligence (AI) service. It gives general information only and can make mistakes. It is not medical, legal or financial advice, and it is not a substitute for speaking to Brooke or to a qualified professional. The assistant cannot take bookings or payments; please use the booking and checkout pages on our website for those. Please do not share health details or other sensitive personal information in the chat. How chat messages are handled is explained in our Privacy Policy.
21. Liability and consumer protection
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted. Nothing limits statutory rights under the Consumer Rights Act 2015 or other applicable law.
Subject to those protections, we are not responsible for losses that are not reasonably foreseeable when the contract was made, or losses caused solely by inaccurate information supplied by the customer, misuse contrary to clear safety instructions, or events outside our reasonable control. We do not exclude liability for our own failure to exercise reasonable care and skill. Business customers should contact us for separate commercial terms.
22. Complaints, law and contact
Please contact hello@brookeodunjohn.com with your order reference and details of any concern. We aim to acknowledge complaints promptly and seek a fair resolution. These Terms are governed by the law of England and Wales, but consumers retain any mandatory rights and court protections applicable to them in their place of residence.
23. Model cancellation form
To: Brooke Odun Ltd (trading as Brooke Odun John), Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom; hello@brookeodunjohn.com.
I hereby give notice that I cancel my contract for the following goods/services:
Description of goods/services:
Ordered on / received on (date):
Name:
Address:
Date:
Signature (only if this form is sent on paper):
You may also send an unambiguous cancellation request by email. You do not have to use this form.