Subscription Policy

Last updated: 20 October 2026.

1. About this policy

Brooke Odun Ltd, trading as Brooke Odun John, a company registered in England and Wales, company number 16437525, registered office Suite A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, England. Email: hello@brookeodunjohn.com.

This policy applies when you choose Subscribe & Save on a product. It forms part of our Terms of Service and sits alongside our Refunds, Shipping & Returns policy. Nothing in it affects your statutory rights.

2. How Subscribe & Save works

You choose a product, a quantity and how often you'd like it delivered (for example every month, every 6 weeks or every 2 months). The discount and the delivery schedule are shown on the product page, in your bag and on the secure Stripe payment page before you pay.

Your first order is paid for and sent straight away. After that, your subscription renews automatically on the same schedule until you cancel. Each renewal is a new order: we take payment, pack it and send it to your delivery address with tracking.

3. Prices, discounts and delivery

• The Subscribe & Save discount applies to every delivery while your subscription is active.
• Delivery is charged on each delivery at the price shown at checkout (currently £3.49 for 3–5 working days, Royal Mail Tracked).
• Discount codes and introductory offers apply to your first order only, unless we say otherwise.
• If we need to change the price of your subscription, we'll email you at least 14 days before the change takes effect, so you can cancel first if you'd like to.

4. Payments

Payments are taken securely by Stripe using the card you subscribed with, on each renewal date. You'll get an email receipt after every payment, and an order email when it is sent. If a payment fails, Stripe will try again over the following days and may email you to update your card. If payment still can't be taken, the subscription may be paused or cancelled and that delivery won't be sent.

5. Changing or cancelling

You can update your card or delivery address, see your receipts, or cancel at any time:

• go to brookeodunjohn.com/subscriptions, enter the email you subscribed with, and use the private link we email you, or
• email hello@brookeodunjohn.com and we'll do it for you.

There's no minimum term and no cancellation fee. To stop the next delivery, cancel before its renewal date; once a renewal has been paid, that order is packed and sent. To change the product, quantity or schedule, cancel and start a new subscription on the website, or email us and we'll help.

6. Your right to cancel and returns

Under UK consumer law you can cancel your subscription within 14 days of receiving your first delivery and return it for a refund, as set out in our Refunds, Shipping & Returns policy. Sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded once unsealed, where the statutory exception applies, as explained in that policy. After that you can still cancel future deliveries at any time (section 5), and faulty or incorrect items are always covered.

7. Stock

If an item in your subscription is temporarily out of stock on a renewal date, we'll contact you and either send it as soon as it's back, or refund that delivery in full.

8. Ending a subscription by us

We may stop offering Subscribe & Save on a product, or end a subscription, with at least 14 days' notice by email. Any delivery you have already paid for will still be sent, or refunded.

9. Contact

Questions about your subscription? Email hello@brookeodunjohn.com.